Returns Policy

At Voltage Cable Co., we want you to be completely satisfied with your purchase. If you need to return an item, please read the following policy carefully.

Returns

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Be returned in its original packaging.
• Include proof of purchase.

To request a return, please contact us before sending your item.

Email: hello@voltagecableco.com

Return Address

Voltage Cable Co.
PO Box 722
Windsor NSW 2756
Australia

Restocking Fee (Change of Mind Returns)

For approved change-of-mind returns, a AUD $20 restocking fee per item will be deducted from your refund. This fee helps cover the costs associated with inspecting, testing, repackaging and restocking returned products.

The restocking fee does not apply where:

• the item is faulty;
• the incorrect item was supplied; or
• you are otherwise entitled to a repair, replacement or refund under applicable consumer protection laws, including the Australian Consumer Law.

This fee is in addition to any applicable return shipping costs, which remain the responsibility of the customer for change-of-mind returns.

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International Returns (Please Read)

Customers Outside the European Union

Customers outside the European Union have 30 days from delivery to request a return.

For change-of-mind returns:

• You are responsible for the cost of returning the item to us.
• Original shipping charges are non-refundable.
• If you request an exchange, you are also responsible for the shipping cost of sending the replacement item to you.

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European Union Customers

If your order is delivered within the European Union, you have the right to cancel or return your purchase within 14 days of receiving your order under applicable consumer law.

To qualify:

• The item must be unused.
• It must be returned in its original condition.
• It must be returned in its original packaging.
• Proof of purchase is required.

Where required by applicable law, we will refund:

• The purchase price of the product.
• The original standard outbound shipping charge paid at the time of purchase.

Customers remain responsible for the cost of returning the goods unless otherwise required by law.

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Damaged, Faulty or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

• a damaged item,
• a defective item, or
• the wrong item,

please contact us immediately at hello@voltagecableco.com so we can assess the issue and resolve it promptly.

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Exchanges

If you would like to exchange an item, please contact us before returning it.

For change-of-mind exchanges:

• Customers are responsible for return shipping.
• Customers are responsible for shipping costs for the replacement item.

If the exchange is required because we supplied the wrong item or the product is defective, we will cover the applicable shipping costs.

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Non-Returnable Items

The following items cannot be returned:

• Custom or personalised products
• Gift cards
• Downloadable software
• Sale or clearance items
• Perishable goods
• Health and personal care products
• Hazardous materials
• Flammable liquids or gases

If you are unsure whether your item is eligible, please contact us before purchasing.

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Refunds

Once we receive your return, it will be inspected.

We will notify you by email whether your refund has been approved.

If approved, your refund will be processed back to your original payment method within 10 business days.

Please allow additional time for your bank or card provider to complete the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at hello@voltagecableco.com.

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Return Shipping

Unless the return is due to our error or a warranty issue:

• Customers are responsible for all return shipping costs.
• Original shipping charges are non-refundable.
• We recommend using a tracked and insured shipping service for items valued over AUD $75, as we cannot guarantee receipt of returned parcels.

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Australian Consumer Law

Nothing in this Returns Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable consumer protection legislation.

If your product has a major fault, or fails to meet guarantees that cannot be excluded under Australian Consumer Law, you may be entitled to a repair, replacement or refund.

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